general terms and conditions of sale


We prepare your orders with the utmost care in compliance with health regulations.

The access and the use of the site are subjected to the present conditions of use as well as the applicable laws and/or regulations. Consequently, the access to the Site implies the integral acceptance and without reserve by the Internet user of the present conditions of use.

GERMAINE DES PRES reserves the right to modify and/or update, without prior notice, the present conditions of use as well as the elements that appear on the Site. All these modifications are binding on the user at the time of each access to the Site.


The Customer declares to be a natural person, at least 18 years old and to have the legal capacity or to be holder of a parental authorization allowing him to place an order on the site. When registering the Customer's personal data in the "my account" section, the Customer must ensure the accuracy and completeness of the mandatory data he/she provides. In the event of error in the wording of the recipient's details, GERMAINE DES PRES cannot be held responsible for the impossibility of delivering the product. GERMAINE DES PRES reserves the right to cancel any order when the customer's IP address is in a different country from the billing and/or delivery address.


The products offered for sale are those described on the Site. GERMAINE DES PRES takes the greatest care in the presentation and description of these products in order to provide the best possible information to the customer. However, it is possible that non-substantial errors may appear on the Site, which the customer acknowledges and accepts. In any event, in the event of non-conformity of the product delivered in relation to its description on the Site, the Customer may either exercise his/her right of withdrawal or invoke the guarantee of conformity of GERMAINE DES PRES, which will proceed, where appropriate, either to an exchange or to a refund of the price (in whole or in part) that may have been invoiced.


Ordering on the Site is subject to compliance with the procedure set up by GERMAINE DES PRES, which consists of a succession of different stages that the customer must follow in order to validate his/her order. The customer will have the opportunity, before definitively validating his/her order, to check the details of the order and its total price, and to correct any errors, before confirming it to express his/her acceptance. Any order confirmed by the Customer is worth contract of sale and acceptance of all the stipulations of the present.

GERMAINE DES PRES will refuse any order from a customer with whom there is a dispute or incident relating to the payment of a previous order or who contravenes the provisions of the present contract.

In this case, GERMAINE DES PRES will inform the Customer by e-mail. If the customer fails to contact GERMAINE DES PRES to correct any elements that are incorrect or contrary to these general conditions of sale, GERMAINE DES PRES reserves the right not to process the order.

A confirmation e-mail summarizing the order (products, price, product availability, quantity, etc.) will be sent to the customer by GERMAINE DES PRES. To this end, the customer formally accepts the use of electronic mail for confirmation by GERMAINE DES PRES of the contents of his/her order. In any event, invoices are issued upon delivery.



Les prix des produits sont indiqués en euros, toutes taxes comprises pour la France métropolitaine et l’Union Européenne, hors participation aux frais de port. Le prix total de la commande (toutes taxes et frais de port compris) est indiqué dans le panier. Pour les départements d’Outre-mer, la Suisse et tous les autres pays hors de l’Union Européenne, les prix de vente affichés sont réputés hors-taxes et ne pourront donc être assujettis à une déduction de TVA. Le client reconnait qu’il est considéré comme l’importateur officiel et qu’il pourra, selon le pays ou département d’Outre-mer de livraison choisi au moment de la commande, avoir à s’acquitter de droits de douane et/ou d’importation en fonction de la législation en vigueur dans le-dit pays ou département d’Outre-mer. GERMAINE DES PRES se réserve le droit de modifier ses prix à tout moment mais les produits seront facturés sur la base des tarifs en vigueur au moment de l’enregistrement de la commande, sous réserve de disponibilité.


Les produits sont payables comptant le jour de la commande effective. Le règlement des achats s’effectue soit par : – Carte bancaire Le Client accède à un espace dédié mis à disposition par un établissement bancaire, lequel assure la sécurité et l’enregistrement de l’ordre de paiement. A cet égard, le Client reconnaît expressément que la communication de son numéro de carte bancaire à GERMAINE DES PRES vaut autorisation de débit de son compte à concurrence des produits commandés. – Chèque bancaire En cas de paiement par chèque bancaire, celui-ci doit être émis par une banque domiciliée en France métropolitaine. L’encaissement du chèque est pratiqué à réception de celui-ci à l’adresse suivante :

12220 GALGAN

 – PAYPAL, via le compte Paypal du client, selon les conditions Paypal 3. Les données enregistrées et conservées par GERMAINE DES PRES constituent la preuve de la commande et de l’ensemble des transactions passées.

The data recorded by the payment system constitutes proof of the financial transactions.


Delivery is made to the delivery address indicated by the customer, it being specified that this address must be the customer's residence address or any other physical person of his choice.

Delivery cannot be made to hotels or post office boxes. In order for these deadlines to be met, the customer must ensure that he has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building, staircase, access codes, names and/or intercom numbers, etc.).

The times indicated are indicative times, corresponding to the average processing and delivery times.

GERMAINE DES PRES cannot be held responsible for the consequences of a delay in delivery that is not its fault.

In the event of damaged packages (already opened, missing products...), the Customer undertakes to notify the carrier and GERMAINE DES PRES, by any means, of any reservations within 3 days of receiving the product.

Shipping costs
- delivery by registered mail for orders under 60€ including VAT: 3.50€ including VAT
- delivery at Colissimo Point Relais : 5€ TTC and free for orders over 60€ TTC
- Colissimo delivery with signature: 8€ TTC and free of charge from 60€ TTC of order
- Paris : delivery by courier 10€ TTC and free of charge from 60€ TTC of order

- delivery by registered mail for orders under 150€ including VAT: 9€ including VAT
- delivery at Colissimo Point Relais: 12€ TTC and free of charge from 200€ TTC of order
- delivery Colissimo with signature 14€ TTC and free from 200€ TTC of order

- delivery by registered mail for orders of less than 60€ excluding VAT : 10€ excluding VAT
- delivery Colissimo with signature 20€ HT and free from 250€ HT


The individual customer has a right of withdrawal, which can be exercised without reason, within fourteen (14) clear days from the delivery of the order by returning the new products (in their original packaging, unworn, unwashed) at his expense, together with the order number to the following address


GERMAINE DES PRES will reimburse the Customer for any sums already paid, less any shipping costs, under the conditions set out in the following article VII.


Refunds for products in the cases referred to in Articles II and VI will be made by GERMAINE DES PRES within a maximum of 30 days of receipt of the said products. Reimbursement will be made using the same method of payment chosen by the customer at the time of ordering or by the issue of a purchase voucher.


Any order implies the customer's full acceptance of the general conditions of sale. These general conditions of sale are governed by French law. In case of dispute, only the French courts will be competent. In case of difficulty or claim at the time of an order, the customer can address to the Customer service to find an amicable solution.


The information collected by GERMAINE DES PRES when the customer places an order is necessary to manage the transaction and to this end may be communicated in whole or in part to GERMAINE DES PRES service providers involved in the execution of the order. The customer is informed that the same personal data may also be collected by an organization in charge of analyzing orders and combating credit card fraud. In accordance with the Data Protection Act n°78-17 of January 6, 1978, the customer has the right to access, rectify, oppose and delete data concerning him/her.